At Tagheart, we believe that your personal style is your own—and so is your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase from us.

1. Who We Are

Tagheart
📧 bonyoars@gmail.com
Website: www.tagheart.com

We are the data controller responsible for your personal information. By using our site, you consent to the practices described in this policy.

2. Information We Collect

We collect information to help you find pieces that make you feel confident and comfortable.

Information You Provide to Us:

• Contact Information: Name, email address, phone number, billing and shipping addresses

• Account Information: Username, password, and preferences if you create an account

• Payment Information: Credit/debit card details (processed securely through our payment partners—we do not store full payment details on our servers)

• Communications: Information you provide when contacting customer support, leaving a review, or participating in promotions

• Style Preferences: Information you share about your sizing and style preferences (optional)

Information We Collect Automatically:

• Device Information: IP address, browser type, operating system, device type

• Usage Data: Pages visited, time spent on site, products viewed, items added to cart, referring website, clicks and interactions

• Location Information: General geographic location based on IP address

• Cookies & Tracking Technologies: See our Cookie Policy section below for details

3. How We Use Your Information

We use your information to:

• 📦 Process and fulfill your orders

• 💬 Communicate with you about your order status

• ✨ Send personalized product recommendations and style inspiration (with your consent)

• 📱 Improve our website and shopping experience

• 🛡️ Detect and prevent fraud or unauthorized activity

• 📊 Analyze how customers interact with our site

• 👗 Provide size and fit recommendations

• ⚖️ Comply with legal obligations

4. Legal Basis for Processing (GDPR)

For customers in the European Economic Area (EEA), we process your personal information under the following legal bases:

• Performance of a contract: Processing your orders and payments

• Your consent: Sending marketing emails and using non-essential cookies

• Legitimate business interests: Improving our services, preventing fraud, and understanding customer preferences

• Legal compliance: Tax, accounting, and regulatory obligations

5. Sharing Your Information

We never sell your personal information—period. We may share your information with trusted third parties who help us operate our business:

Service Providers:

Provider Type Purpose
Payment Processors	To securely process transactions
Shipping Carriers	To deliver your orders
Email Service Providers	To send order updates and marketing (with consent)
Website Hosting	To keep our site running smoothly
Analytics Providers	To understand how customers use our site
Review Platforms	To collect and display customer feedback
Size & Fit Providers	To help with personalized fit recommendations

Legal Requirements:
We may disclose your information if required by law or to protect our rights, property, or safety.

All third-party service providers are contractually obligated to protect your information and use it only for the services they provide to us.

6. Cookies & Tracking Technologies

Tagheart uses cookies to make your shopping experience better! Cookies are small text files stored on your device that help us:

• 🛒 Remember what's in your cart

• 🔐 Keep you logged in (if you create an account)

• 📊 Understand how you use our site

• ✨ Show you products you might love

• 🎯 Deliver relevant advertisements

• 👗 Remember your size and style preferences

Types of Cookies We Use:

Cookie Type Purpose
Essential Cookies	Required for site functionality—can't be turned off
Performance Cookies	Help us understand how visitors interact with our site
Functional Cookies	Remember your preferences and past actions
Targeting Cookies	Deliver personalized ads and content
Social Media Cookies	Enable sharing and social features

Managing Cookies:
You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our site.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

For All Customers:

• Access: Request a copy of the information we hold about you

• Correction: Update or correct inaccurate information

• Deletion: Request deletion of your personal information (subject to legal exceptions)

• Opt-Out: Withdraw consent for marketing communications at any time

For EEA/UK Customers (GDPR):

• Restriction: Limit how we use your information

• Portability: Receive your information in a structured, commonly used format

• Objection: Object to processing based on legitimate interests

For California Residents (CCPA):

• Right to Know: What personal information we collect, use, and share

• Right to Delete: Request deletion of your personal information

• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)

• Right to Non-Discrimination: No retaliation for exercising your rights

How to Exercise Your Rights:
To exercise any of these rights, please contact us at bonyoars@gmail.com. We will verify your identity and respond within the timeframe required by law.

8. Data Retention

We keep your information only as long as necessary:

• Order Information: Retained for tax, accounting, and warranty purposes (typically 5-7 years)

• Account Information: Retained as long as your account is active

• Marketing Preferences: Retained until you unsubscribe

• Website Usage Data: Retained for analytics purposes (typically 12-26 months)

• Size & Fit Preferences: Retained to personalize your shopping experience

When information is no longer needed, we securely delete or anonymize it.

9. Data Security

We take your security seriously. Tagheart implements appropriate technical and organizational measures to protect your personal information, including:

• 🔒 SSL Encryption on all pages where personal information is collected

• 🛡️ PCI-Compliant Payment Processing through trusted partners

• 🔐 Secure Password Requirements for account holders

• 📱 Regular Security Assessments and updates

• 👥 Employee Training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. International Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States. These countries may have different data protection laws.

When we transfer your information internationally, we take steps to ensure it receives an equivalent level of protection through:

• Standard contractual clauses approved by the European Commission

• Verification that recipients are certified under privacy frameworks

• Other appropriate safeguards required by law

11. Children's Privacy

Tagheart is not intended for children under the age of 16. We do not knowingly collect information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at bonyoars@gmail.com, and we will take steps to delete that information.

12. Marketing Communications

We'd love to stay in touch! If you opt in, we'll send you:

• ✨ New arrival alerts

• 💎 Exclusive promotions

• 👗 Style inspiration and outfit ideas

• 💫 Special occasion reminders

You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any email

• Updating your preferences in your account

• Emailing us at bonyoars@gmail.com

13. Third-Party Links

Our website may contain links to third-party sites (like social media platforms or payment processors). This Privacy Policy applies only to information collected by Tagheart. We are not responsible for the privacy practices of other sites—please review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do:

• We'll post the updated policy on this page

• We'll update the "Last Updated" date below

• For material changes, we'll notify you by email or site notice

Your continued use of our site after changes constitutes acceptance of the revised policy.

15. Specific Rights for California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Categories of Information We Collect:

• Identifiers (name, email, address, IP address)

• Commercial information (purchase history)

• Internet activity (site interactions)

• Geolocation data (general location)

• Inferences about preferences and style

Sources of Information:

• You (directly)

• Your device (automatically)

• Service providers (payment processors, shipping carriers)

Business Purpose for Collection:

• Processing transactions

• Fraud prevention

• Marketing (with consent)

• Site improvement

• Size and fit recommendations

No Sale of Information:
Tagheart does not sell your personal information. We never have, and we never will.

To exercise your CCPA rights, contact us at bonyoars@gmail.com.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

Tagheart
📧 bonyoars@gmail.com
💫 www.tagheart.com

For Data Protection Inquiries:
Please include "Privacy" in the subject line for faster response.

Your Style, Your Privacy, Protected

At Tagheart, we're committed to keeping your information as safe as your favorite outfit. Thank you for trusting us to be part of your style story. ✨