At OneByAll, we want you to love everything you wear—and that means feeling amazing in every piece you order. If something isn't quite right, we're here to make it better. Please read our policy below to understand your options.

1. Returns

Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet the following conditions:

• Unworn and unwashed

• Original tags still attached

• In original packaging

• Free from odors, stains, pet hair, or signs of wear

• No alterations made

Non-Returnable Items

For hygiene reasons and to ensure the quality of our products, we cannot accept returns on:

• Intimates and underwear

• Swimwear (if the hygiene seal is removed)

• Final sale items (clearly marked at checkout)

• Gift cards

• Items purchased more than 30 days ago

2. How to Initiate a Return

Ready to start a return? Here's how:

Step 1: Contact Us
Email us at bonyoars@gmail.com with:

• Your order number

• The item(s) you wish to return

• Reason for return

Step 2: Receive Authorization
We'll respond within 24–48 hours with:

• Return authorization confirmation

• Detailed return instructions

• Return shipping address

Step 3: Pack & Ship

• Pack items securely in their original packaging

• Use a trackable shipping service

• Ship to the address provided

Important: Returns sent without prior authorization may not be accepted.

3. Return Shipping Costs

• Customers are responsible for return shipping costs, unless the return is due to our error (wrong item shipped, defective product, or damaged item)

• We strongly recommend using a trackable shipping service, as OneByAll cannot be responsible for items lost in transit during return

• Original shipping charges are non-refundable

4. Refunds

Once we receive and inspect your return, we'll notify you of the status:

Approved Refunds:

• Refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear in your account

• You'll receive a confirmation email once processed

• Refund amount will equal the purchase price of the item(s) returned, excluding original shipping charges

Partial Refunds:
In some cases, partial refunds may be issued for:

• Items not in original condition

• Items missing tags or packaging

• Items returned after 30 days (at our discretion)

• Items with signs of wear or use

Late or Missing Refunds:
If you haven't received your refund within the expected timeframe:

1. Check your bank account or credit card statement again

2. Contact your credit card company—processing times vary

3. Contact your bank

4. Still stuck? Email us at bonyoars@gmail.com

5. Exchanges

Want a different size, color, or style? Here's the quickest way:

1. Return the original item for a refund (follow steps above)

2. Place a new order on our website for the desired item

This ensures you get your new piece as quickly as possible—no waiting around!

Note: We currently do not offer direct exchanges. Returning and reordering is the fastest way to get what you want.

6. Damaged, Defective, or Incorrect Items

Oh no! If something's not right with your order, we're truly sorry and we'll fix it immediately.

Contact us within 7 days of delivery if you received:

• A damaged item (tear, stain, or manufacturing flaw)

• A defective item (broken zipper, loose seam, etc.)

• The wrong item

• A missing item from your order

What to Include:
Email bonyoars@gmail.com with:

• Your order number

• Photos of the damage or defect (clear, well-lit photos help!)

• A brief description of the issue

What Happens Next:
We'll make it right—at no cost to you. Options may include:

• Full refund (including return shipping costs)

• Replacement item sent at no extra charge

• Store credit (with a little extra for the inconvenience)

7. Sale Items

• Final sale items (clearly marked at checkout) cannot be returned or refunded

• Regularly discounted sale items may be returned according to our standard policy above

• Promotional items (buy one get one, free gifts) must be returned together

8. Gift Returns

If you received a OneByAll gift:

• We'll issue a gift card or store credit for the value of the returned item

• The original purchaser will not be notified of the return

• Please contact us with the order number and gift recipient information

If you purchased a gift for someone else:

• The recipient can follow our standard return process

• Refunds will be issued to the original payment method

• Let us know if you prefer store credit instead

9. Size & Fit Assistance

We want you to love how you look! To minimize returns:

• Check our size guide on every product page

• Read product descriptions for fit notes

• Email us at bonyoars@gmail.com for personalized size advice

• Consider ordering multiple sizes to try at home (and return what doesn't fit!)

Note: Fit issues are not considered defects and are subject to our standard return policy.

10. Try-On Tips

To ensure your return is accepted:

• 👗 Try on over undergarments

• 🧴 Avoid perfumes, deodorants, and cosmetics when trying on

• 📦 Keep tags attached until you're sure you're keeping the item

• 💧 Keep items away from water and lotions

• 📸 Take photos of yourself in the item (we love seeing our pieces in action!)

11. International Returns

For customers outside our primary shipping region:

• Return shipping costs are the customer's responsibility

• Customs duties and taxes paid are non-refundable

• Please clearly mark the package as "RETURNED GOODS" to avoid additional customs charges

• We recommend using an international trackable shipping service

• Return shipping times may vary

12. How to Pack Your Return

For a smooth return process:

1. Use the original packaging if possible

2. Include a note with your order number inside the package

3. Remove any old shipping labels from the outside

4. Use a sturdy box or mailer

5. Keep your shipping receipt and tracking number

13. Processing Time

Return Processing:

• Please allow 3–5 business days for us to process your return once it arrives at our facility

• We'll send you an email notification when your return has been processed

Refund Timing:

• Refunds are processed within 3–5 business days after return processing

• Total time from shipping return to refund: 10–15 business days (approximately)

14. Frequently Asked Questions

Q: How long do I have to return an item?
A: You have 30 days from the delivery date.

Q: Do you offer free returns?
A: Customers are responsible for return shipping costs unless the return is due to our error.

Q: Can I exchange an item for a different size?
A: We recommend returning the original item and placing a new order for the correct size.

Q: I received a damaged item. What should I do?
A: Contact us immediately at bonyoars@gmail.com with photos of the damage. We'll fix it!

Q: Can I return sale items?
A: Final sale items cannot be returned. Regularly discounted items are eligible for return.

15. Contact Us

Have questions? We're here to help you look and feel your best:

OneByAll
📧 bonyoars@gmail.com
💫 www.onebyall.com

For faster service, please include:

• Your order number

• A brief description of your issue

• Photos (if applicable)

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Our Promise to You

At OneByAll, your happiness means everything. We're a small team with big love for what we do, and we truly want you to love your pieces as much as we loved creating them.

If something isn't right, just reach out—we'll make it work. ✨